Privacy Policy

Reverb Lessons is built as a community of students and teachers and online marketplace for music lessons. Therefore, the privacy of all of our members and stakeholders - your privacy - is something we take extremely seriously. This policy details how we treat the personal information that we collect, what settings we provide for you to control how your information is used on Reverb Lessons, and how you can contact us with any questions or concerns. This policy explains our privacy practices services provided by Reverb Lessons, LLC ("Reverb Lessons").

Information Collected or Received

Reverb Lessons will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

In order to create an account with Reverb Lessons, you are required to provide a valid email address at registration.

Depending on which services you choose to use, Reverb Lessons may require additional information, such as a name, billing information (including billing address, phone number, credit card information), a mobile telephone number, a physical address, and other information related to lessons. As an instructor, Reverb Lessons may require information such as your social security number or tax ID, date of birth, bank account information and/or credit card information in order to verify your identity and provide this service to you.

You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection to your account and activity.

Your first name and last initial is publicly displayed and connected to your Reverb Lessons activity. Other people may see your date joined, feedback, ratings, profile information, and comments in community spaces.

For quality control and resolution seeking purposes, Reverb Lessons maintains access to all communication between users through bookings and private messaging.

Reverb Lessons automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for members and visitors, as well as improve the site. To read more and opt-out, you can visit the Mixpanel consumer privacy page.

Some members or visitors may connect to or register an Reverb Lessons account using an external third-party application, such as Facebook. Reverb Lessons may receive some data from those connected third-party applications. Connecting your Reverb Lessons account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your Reverb Lessons account settings.

Reverb Lessons uses the information described in this policy to provide and improve our services and products, for billing, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting.

Reverb Lessons' Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our site or services by minors.

Choice & Control

We know members of our community value having control over their own information, and therefore Reverb Lessons gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Reverb Lessons account information at any time. You may remove certain optional information you no longer wish to be publicly visible.

For various reasons, Reverb Lessons may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the Messages from Reverb Lessons section of this policy.

If you have optionally connected your account to an external, third-party application, such as Facebook, you can remove permission for the app by changing your account settings.

If you no longer wish to use Reverb Lessons' services or receive service-related messages, then you may close your account.

Messages from Reverb Lessons

On occasion, Reverb Lessons will send you messages. The default, required form of communication is email. However, we may choose to offer additional ways to reach you, such as through text messaging (SMS) or physical mail.

Some messages from Reverb Lessons are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of bookings, or correspondence with Reverb Lessons' support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from Reverb Lessons, unless you close your account.

As a member, Reverb Lessons may also send you messages related to certain features on the site or your activity. Reverb Lessons may also send you news or updates about changes to our site or services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain emails under your account settings.

Reverb Lessons offers optional email newsletters. You must opt-in or subscribe to begin receiving newsletters, and subscription is available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Reverb Lessons for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

Community

Reverb Lessons is both a marketplace and a community. We are continuing to build features such as Forums, Messaging, Feedback, etc. in order to allow our members to communicate with one another. Please use common sense and good judgement when posting in these community spaces or sharing your personal information with others on Reverb Lessons. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Reverb Lessons generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Reverb Lessons.

Information Sharing & Disclosure

We want to respect your privacy. Reverb Lessons will not sell or disclose your full name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.

Reverb Lessons limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

As part of lesson process, Reverb Lessons will share information between the two members involved in the transaction. You may obtain another Reverb Lesson member's email address, phone number, address, and/or other information. As described in Reverb Lesson' Terms of Use, you have a limited license to use this information only for Reverb Lesson-related communications or for Reverb Lessons-facilitated transactions. Reverb Lessons has not granted you a license to use the information for unsolicited commercial messages. Without express consent from that person, you must not add any Reverb Lessons member to your email or physical mailing list.

Reverb Lesson may release your personal information to a third-party in order comply with a subpoena or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Reverb Lessons' Terms of Use. We may disclose personally identifiable information to parties in compliance with our Copyright and Intellectual Property Policy, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Reverb Lessons may disclose name, address, country, phone number, and email address.

Reverb Lessons is or may be affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through Reverb Lessons' services. Reverb Lessons may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. Reverb Lessons may share aggregated demographic information with business partners.

Reverb Lessons employs other companies and people to perform tasks on our behalf, and we need to share your information with them to provide products and services to you. Examples include but are not limited to processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service. Reverb Lessons may partner with third-party services for fraud prevention and/or identity verification.

In some cases, Reverb Lessons may choose to buy or sell assets. In these types of transactions, member information is typically one of the business assets that is transferred. Reverb Lessons will transfer information about you if Reverb or Reverb Lessons is acquired by or merged with another company. In this event, Reverb Lessons will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy policy.

When you a load a page on Reverb Lessons that has a social plug-in from a third-party site or service, such as a Like or Send button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site.

We can only speak for ourselves; this policy does not apply to the practices of third parties that Reverb Lessons does not own or control, or individuals that Reverb Lessons does not employ or manage. If you provide your information to others on Reverb Lessons or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Reverb Lessons does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Reverb Lessons is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Reverb Lessons site. We encourage you to ask questions before you disclose your personal information to others.

Cookies & Tracking Technologies

Reverb Lessons uses a variety of technologies to help us better understand how people use our site and services.

A cookie is a small data file sent from a web site to your browser that is stored on your computer's hard drive. Reverb Lessons uses our own cookies for a number of purposes, including to access your information when you sign in; keep track of preferences you specify; display the most appropriate content based on your interests and activity on Reverb Lessons; estimate and report Reverb Lessons' total audience size and traffic; conduct research to improve our content and services. You can configure your browser's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of Reverb Lessons' services.

Reverb Lessons may partner with third-party services who may use various tracking technologies, such as browser cookies or Flash cookies, to provide certain services or features. These technologies allow a partner to recognize your computer each time you visit Reverb Lessons, but do not allow access to personally identifiable information from Reverb Lessons. Reverb Lessons does not have access or control over these third-party technologies, and they are not covered by our privacy statement.

Security

The security of your personal information is important to us. Your Reverb Lessons account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services. Reverb Lessons encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Reverb Lessons follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Reverb Lessons receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

Reverb Lessons will retain your information for as long as your account is active or as needed to provide you services. If you no longer want Reverb Lessons to use your information to provide you services, you may close your account. Reverb Lessons will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy Policy Changes

Reverb Lessons reserves the right to modify this privacy statement at any time, so please review it periodically. We'll communicate changes by posting a notice on the site. If we make material changes to this policy you will be notified here, by email, or other places Reverb Lessons deems appropriate.

Contact Reverb

If you have questions or suggestions you can contact us, by sending an email to support@reverblessons.com, or writing to: Reverb Lessons Customer Service - Reverb Lessons, LLC, 3345 N Lincoln Ave Chicago IL, 60657.

Current version published: June 15, 2015